Shipping Policy

Last updated: July 2026

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Shipping Rates & Delivery Times

We offer the following shipping options at checkout:

Standard Shipping (5–10 business days): Calculated at checkout based on order weight and destination.
Expedited Shipping (2–5 business days): Available on most items. Rates calculated at checkout.
Free Shipping: Available on qualifying orders over a set threshold — check our homepage for current promotions.

Domestic Shipping (United States)

We ship to all 50 U.S. states including Alaska and Hawaii. Orders are shipped via trusted carriers including USPS, UPS, and FedEx. Delivery times may vary depending on your location.

International Shipping

At this time, JoJoe's primarily serves customers within the United States. International shipping availability may vary by product. If you are located outside the U.S. and are interested in placing an order, please contact us at our Contact page and we will do our best to assist you.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 48 hours for tracking information to update.

Lost or Damaged Packages

JoJoe's is not responsible for packages lost or damaged in transit. However, we will do everything we can to help resolve the situation. If your order arrives damaged or goes missing, please contact us within 7 days of the expected delivery date and we will work with the carrier to file a claim on your behalf.

Incorrect Address

Please double-check your shipping address before placing your order. JoJoe's is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at our Contact page — we can only make changes before the order has shipped.